The Safe Mac

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  • How to reinstall Mac OS X from scratch

    For whatever reason, you have decided that you want to reinstall the system from scratch, restoring your machine to an “out-of-the-box” state. Regardless of the reason, this is not something to be undertaken lightly. The possibility of data loss looms any time you erase your primary hard drive. Further, if you do the job wrong,…

  • Understanding upgrade nightmares

    Every time Apple releases any system update, online communities go wild with reports of problems. These problems are always blamed on bugs by some, and discussions degenerate into vitriolic arguments. The truth is that, although bugs can and do happen, there are many common problems that recur frequently and have nothing to do with bugs.…

  • Identification

    Identification of adware simply requires looking for certain key files. If one of these files are present, you are “infected” with the corresponding adware, and will need to follow the removal instructions specific to that adware. It is important to work through this entire page! Do not stop after finding one piece of adware, or look for…

  • Mac Malware Catalog

    Below is a list of the Mac trojans that I know of. If I have left anything off this list, please let me know. Due to the extreme rarity of Mac malware, it’s often difficult to find good information about it… very few people have actually ever seen any of it. Update: I have removed the…

  • Mac Performance Guide

    Although they don’t need regular maintenance to keep them performing at their best, Macs, like any computer, can sometimes suffer from a variety of performance issues.  When you start to see the spinning “beach ball” cursor and general slowness, there is something wrong somewhere.  The question is, where?  The goal of this guide is to…

  • Tech support scam pop-ups

    The internet has been awash with all manner scams for a long time. The variety boggles the imagination, ranging from Nigerian princes wanting to pay strangers exorbitant sums for help moving some money, to Facebook posts asking if it’s really you in this photo, to “one weird trick” for just about anything you might want to do.…

  • How to remove infected files

    I get questions all the time asking me how to remove a variety of infected files. There are a variety of different things that might be turned up by anti-virus software, some to worry about and many not to. They show up in a variety of places, some of which should not under any circumstances be touched…